Manage your Van Insurance policy 24/7 - the quickest and easiest way to manage your policy is online in My Account
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If you need to discuss your quote or policy, or just want to ask us a question, our friendly Live Chat team is here to help - it’s the quickest and easiest way to contact us. Alternatively, you can call our customer service team for support.
Monday to Friday: 9am to 6pm
Saturday: 9am to 5pm
Sunday: Closed
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Monday to Friday (including Bank Holidays): 9am to 6pm
Saturday: 9am to 5pm
Sunday: Closed
FREQUENTLY ASKED QUESTIONS
To ensure your policy remains valid and provides you with the right protection, it's essential that you let us know if any changes to your circumstances (or those of others insured on the policy) straightaway.
This includes any changes to the information set out in your policy documents, such as changes to your address, vehicle use, modifications, additional riders or convictions.
How to tell us about a change:
You can now make a change online in My Account. Just log in to your account, and select "Manage Policy" on the policy you need to make a change for. If you haven't registered for an online account yet, you can do this now.
Your premium may increase or decrease as a result of any changes to you make and mid-term changes be subject to additional fees, as detailed in our Terms of Business.
If you are unable to make a change online, or you are not sure whether to report a change, please contact us.
You can change your vehicle online 24/7 in My Account.
To replace the vehicle you’ve insured on your policy:
- Log in to My Account and select the 'Manage Policy' button for the policy that you want to change
- Go to the 'Van' or 'Car' section and select 'Make a Change'
- Choose the date you would like the change to be effective
- From the drop-down, choose 'Change car details' and select 'Confirm'
- Select 'Replace My Current Van/Car' and enter the details of your new vehicle
- Check the rest of the information on the page to ensure it's still correct
- Select 'Get Quote'
There may be a change to your premium as a result of this change. You'll see a quote for any increase or decrease in your premium as a result of any changes you have made before you decide to proceed.
If you add any additional premium to your monthly payments, it will cost more than paying it off in full. Accepting the new quote will make the amendments to your policy, and your documents will be updated online.
If you are unable to register for an online account, or you need help making a change online, please contact us
If you haven't yet registered for an online account, you can do this now. You'll need your Policy Number to hand (this can be found on your confirmation letter or email.)
You can now add or edit the driver(s) on your policy 24/7 in My Account
To add a new driver or edit an existing driver on your Van Insurance policy:
- Log in to My Account and select ‘Manage Policy’ on the policy you would like to amend
- Under the ‘Drivers’ section, select 'Make a Change'
- Choose the date you would like the change to be effective from
- From the dropdown, choose 'Change Additional Drivers'
To add a new driver:
- Select 'Add additional driver'
- Complete the new drivers details
- Select ‘Confirm Driver’s Details’
To edit an existing additional driver(s):
- Select ‘Amend’ next to the driver you are editing (the fields will be pre-populated with their current details)
- Edit the relevant details as required
- Select 'Confirm Driver's Details'
To remove an additional driver(s):
- Select ‘Remove’ next to the driver you would like to remove from the policy
- There may be a change to your premium as a result of doing this. You'll see a quote for any increase or decrease in your premium as a result of your change(s) before you decide to proceed. Accepting the new quote will confirm your changes and your documents will be updated online.
If you are unable to register for an online account, or you need help making your change online, please contact us
You have the right to cancel your insurance policy at any time before or during the period of cover.
If you wish to cancel your policy, please contact us.
You can now send us your proof of No Claims Bonus online via My Account.
You can send any of your documents this way, safely and securely, at a time that is convenient for you.
If you need help uploading your documents online, please contact us.
For information on what we accept as proof of No Claims Bonus, please download our No Claims Bonus fact sheet.
We are very sorry to hear of your loss and understand this is a difficult time, so we appreciate you getting in touch with us.
When you’re ready, please contact us and a member of our friendly team will help you make all of the necessary arrangements for the policy.
You can now upload your documents via My Account.
You can send any of your documents this way safely and securely, at a time that is convenient for you.
If you need help uploading your documents, please contact us.
You can view all of your documents online via My Account. If you haven't already done so, you can register for an online account.
Alternatively, your documents will be sent by email or post, depending on the method of delivery you selected when you bought your policy. Please allow 24 hours for your documents to arrive by email, or 3-5 working days for post.
If you haven't received your documents in this time, please contact us.