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Office opening hours:

24 hours per day, 365 days per year

  • Worry free reporting of any accident or loss
  • Speak to a warm friendly expert from the start
  • All services are free and no cost to you


What to do if you have an accident
Call 0800 298 2820

Five simple steps to help ensure a stress-reduced claim

  • Make sure you and any passengers in your vehicle are safe.
  • If there are any serious injuries to any party involved, please call the emergency services.
  • Take full details of the other vehicles involved, including name and contact details, vehicle details and insurance details, regardless of who was to blame.
  • Take photos of all vehicles involved including the position of them, the damage to the vehicles and if possible capture the registration of the vehicle in these pictures.
  • Obtain details of any witnesses to the incident.


Non fault accidents:

  • 24 Hours UK based claims helpline.
  • Access to our industry leading solicitors to assist you and any passengers in the event an injury is suffered.
  • Replacement vehicle while yours is off the road. Subject to enquires being completed.
  • Access to our nationwide approved network of repairers.
  • Recovery of any out of pocket expenses from the responsible party these include but are not limited to
    • Travelling expenses
    • Damage to personal items in the vehicle
    • Recovery of policy excess
    • Vehicle damage if not covered under your main motor insurance policy


Claims Hotline - 0800 298 2820

(For all other business, please call 0844 4999410)


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