Surveys have revealed that over a third of UK motorists have been dissatisfied with the service they received when taking their car to a garage for an MOT or service in the last five years.
One in five motorists also believe they have been charged more than a garage’s original estimate, and one in ten car owners are suspicious that non-existent problems were invented to add to the final repair bill.
Unnecessary garage work is on the increase in the UK, resulting in car insurance customers paying more than they should be for repairs.
The Department of Trade and Industry (DTI), estimates that garage overcharging and carrying out sub-standard work costs UK motorists more than £100m a year.
A new drive has been launched to improve standards of servicing and repairs around the UK. With garages signing up to the new codes of practice, rouge traders should be prevented from ripping off motorists.
When motorists book their car in for a service or repair, it can be a lottery whether you get a good deal or are taken for a ride. This tough new scheme will drive out the cowboy garages that charge for unnecessary work or miss major faults through incompetence.
Surveys have shown that 43% of garages did not provide customers with an accurate quote prior to the service, with 40% of garages forgetting or just not replacing at least one item on the service schedule.