Thursday 19th March 2020
We Are Here For You

In these uncertain times, we want to let you know we are here for you and remain open for business on a slightly different basis.
We continue to do the best we can to ensure we react at a fast pace to this unique situation and we are adapting certain business practices to make sure we provide our people and our customers with the level of reassurance and confidence required at this time.

The following is what we are doing to provide ‘business as usual’ in this period of extreme challenge and change:

  • Our Business Continuity Team are holding daily sessions to review and adapt our plans in line with current and future challenges.
  • The Be Wiser community is dedicated to keeping our business operating at exceptional service levels and standards
  • We are being led by and regularly updating our people with the latest Government guidance
  • Our call centres currently remain open, with increased office cleaning in place and we have been phasing all staff to work at home over the past few weeks, our aim is for all our people to be homeworking by the end of this week
  • We have cancelled all external partner meetings until further notice, maintaining business as usual by the wonderful online conference facilities we already have in place
  • Our contingency plans are robust, well planned and tested, in this new world we remain committed to being there for you during these distressing times
  • In line with Government directives we are doing the best we can to keep our staff safe and our customers supported
  • We have gained full comfort from our claims provider to ensure their service remains first class, much like us, their goal is to be there for you and to conduct business as usual

We also wanted to notify you that all our household insurers have automatically covered home working during this period, at no extra cost. So if you have a home insurance policy with us and are working at home, you're all covered.

If you need further help or information on your renewal premium, or you would like a new quote or would like to make changes to your existing policy please call us on 0333 003 8450 or use our live chat below.
Thank you for being our customer, stay well and keep safe.
Very best wishes,

Be Wiser Directors

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