Wednesday 18th November 2020
We Are Here For You

Business as Normal 
With the Government restrictions having come into effect we would like to remind you that we are able to continue to provide you with the help and support you may need. Our objective is to be able to provide you with a consistent and excellent service all year round.

We are proud to announce that our service will continue as normal. Our phone lines will remain open for the duration of the lockdown and we are also able to provide assistance through live chat on our website. 

Working from Home
We also believe in prioritising the health and wellbeing of our staff within our offices. 
As such, whilst we will continue to operate “Business as Usual” our staff will be working from the safety of their own homes. We want to reassure you that we are carefully following data protection laws and taking security very seriously at this time. You may however, hear some unusual background noises during calls over the next month as working from home can be unpredictably noisy at times.
We apologise for this in advance and ask that you please bear with us. This will not affect the quality of service that we expect to deliver and will continue to make ourselves available to help you. 

Updates and Announcements 
As a business, we are closely following the advice of Public Health England & Scotland, NHS, WHO and the UK Government in order to minimise any impact we could have on the spread of the coronavirus and to keep our staff and colleagues safe without damaging the excellent service we provide. 

Here to Help
We appreciate that this may be a challenging time for all, however we want you to feel secure in the knowledge that we are here for you. If you are an existing customer and are currently struggling to pay for your cover on a direct debit plan. In partnership with our premium finance providers there will be a number of options available to you. We are here to support you in any way that we can during this second lockdown. 

You may also want to review your policy cover to suit your current needs. 

If you would like to contact us during this time with any questions you have on new policies, renewal premiums or would like any changes made to your policy – call us on this number: 0333 321 0692

Thank you for being our customer, stay well and keep safe.
Very best wishes,
Be Wiser Directors

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